Already Have Account in New Panel

I received an email saying I must move my website to a new control panel. When I login there is no “Move” icon, button or link as shown below

When I login using https://members.000webhost.com/panel/move it says “You already have an account in the new panel”

Do I need to do anything to retain my website?

There is no move button to move your site, you need to enter your cPanel on that website - download all of your files, and any MySQL databases onto your computer a backup.

You then need to hit delete on your cPanel inside your website.com then return to the empty list of accounts and hit Alan Clarke then delete profile.
Once logged out of 000webhost.com, log back in and the new panel will be presented.

You need to then create your FTP username/password or site name and then set web address to your old address; then you upload your files you backed up and also your databases :frowning:

If it says you already have an account on the new database try : https://www.000webhost.com/cpanel-login?to=new

But likely it will literally just be a new account with none of your files.